EmergencyDispatched now
Burst pipe, no heat with vulnerable occupant, gas leak suspicion, sewage back-up. Orval texts the on-call plumber with address + problem summary and sends the caller an ETA.
AI Phone System for Plumbers
Plumber Software That Answers Calls and Books Jobs
The AI call answering service built for plumbers. Orval answers your phone 24/7, captures job details, books appointments into your schedule, and handles after hours calls — so you never lose work while you're on the tools.
Emergency triage built inJobs booked into your schedule24/7 after-hours callout line
Today’s callouts
Orval · Bristol trade line
While you were on the tools
0 emergency0 booked
Burst pipe or dripping tap? Orval knows the difference.
A generic call answering service for small business will take a message and leave you to sort it out at 6am. Orval is plumber booking software that triages the call on the spot — emergency callout, same-day, or scheduled — and books accordingly.
The four questions Orval asks
Before booking or dispatching anything
1
“Is water still flowing or have you isolated the supply?”
Unstopped leaks become insurance claims — dispatch first
2
“Any smell of gas or is a gas appliance involved?”
Gas Safe escalation — advise the caller on safe shut-off
3
“Is there hot water / heating right now?”
No heat + vulnerable occupant = emergency tier
4
“What's the postcode and when can we attend?”
Service radius + calendar check before committing
Routing decision
Same-daySlotted in today
Leaking stopcock, no hot water, blocked toilet in a 1-loo house. Orval checks today’s calendar for a gap, confirms the slot with the caller, and writes the job to your scheduling software.
ScheduledBooked for the week
Dripping tap, slow drain, boiler service, new radiator install. Orval offers two or three available slots, books the one the customer picks, and sends an SMS confirmation.
Your triage thresholds are configured to your business. If you don’t do gas work, Orval refers those out. If you’re the on-call emergency plumber for a block of flats, those callers jump the queue. Proper plumber job management software — not an answering service reading from a script.
Plumber booking software that asks the right questions.
A boiler install and a blocked drain aren’t the same call. Orval captures the fields that actually matter for each job type — so when you pick up the phone (or the schedule notification), the brief is already done.
Job type
Boiler repair
£150 – £800typical job value
Same-day or next-morning callout
A call Orval typically takes
“Boiler’s showing F22 since this morning. No heating, no hot water — kids need a bath tonight. It’s a Worcester 30i, about eight years old.”
Fields Orval captures
- Make & model (Worcester, Vaillant, Ideal…)
- Error code on display
- Age of boiler
- Is there hot water / heating?
- Gas Safe service history
If you specialise — commercial gas, heat pumps, unvented cylinder servicing, leak detection — Orval’s intake gets configured for your trade. No off-the-shelf answering service could ask about an unvented G3 certificate.
Your week, booked while you were under a sink. This is plumber scheduling software.
Orval writes new jobs straight into your calendar — picking slots that respect your service radius, travel time, and existing commitments. Come off the tools to a diary that’s already fuller than when you started.
Booked by OrvalBooked by you / existingEmergency dispatch
This week’s dispatch
Mon–Fri · live view
08:00 → 20:00
08:00
10:00
12:00
14:00
16:00
18:00
20:00
Mon
4 jobs
Boiler service
BS5
Appliance install
BS6
Drain clearance
BS7
Radiator swap
BS4
Tue
4 jobs
Burst pipe emergency
BS8
Bathroom fit quote
BS9
Boiler repair (F22)
BS5
Cylinder flush
BS6
Wed
4 jobs
Boiler install day 1
BS7
Boiler install day 1
BS7
Leak investigation
BS1
Tap replacement
BS2
Thu
4 jobs
Boiler install day 2
BS7
Shower pump swap
BS3
Toilet not flushing
BS16
Gas cert visit
BS10
Fri
4 jobs
Emergency burst — flat above shop
BS1
Bathroom fit kick-off
BS9
Boiler service
BS15
Outside tap install
BS4
12 of 20 jobs booked by Orval · 2 emergency dispatches
Syncs with Outlook Calendar
Every missed callout is a competitor’s job. Here’s what it’s costing you.
78% of customers hire the first tradesperson who picks up. Drop in your numbers and see the annual revenue walking past — and what a 24/7 after-hours call answering service would recover.
Your trade
Calls that hit voicemail — on the tools, evenings, weekends
Across repairs, installs, callouts, quotes
$
Out-of-hours callouts bill at a ~40% premium
%
Assumes a 50-week working year, 70% recovery of previously-missed callouts via AI answering, and a 40% emergency premium — conservative for small UK trade businesses.
Revenue walking past
Job revenue lost
$110,000110,000 per year
from 400 missed calls — 100 of them after-hours emergencies at a premium rate
Orval could recover
+$77,00077,000 per year
with 24/7 AI call answering, emergency triage, and jobs booked straight into your schedule
Simple, Transparent Pricing
No setup fees. No contracts. Cancel anytime. Every plan includes a US phone number, call transcripts, and CCPA compliance. The cheapest telephone answering service that actually works.
Starter
$24.99/month
For sole traders and small businesses
AI voice agents
1Included minutes
60 / month- AI call answering, booking & lead capture
- Outlook integration
- SMS appointment confirmations¹
- Custom greeting & business hours
- Ready made business templates
- Accept payments over the phone
Most popular
Professional
Our pick$44.99/month
For growing businesses that need more
AI voice agents
2Included minutes
180 / month- AI call answering, booking & lead capture
- Outlook integration
- SMS appointment confirmations¹
- Custom greeting & business hours
- Ready made business templates
- Accept payments over the phone
Most UK small businesses start here
Business
$89.99/month
For multi-location businesses and teams
AI voice agents
3Included minutes
500 / month- AI call answering, booking & lead capture
- Outlook integration
- SMS appointment confirmations¹
- Custom greeting & business hours
- Ready made business templates
- Accept payments over the phone
1 Requires SMS bundle, sold separately.
No setup feesCancel anytimeGDPR compliantUK data residency
After Hours Call Answering for Plumbers
See how Orval works as a telephone answering service for plumber businesses — from emergency callouts to boiler repairs.
A homeowner calls at 10pm about a burst pipe flooding their kitchen. You're finishing a job across town. Orval answers, captures the address and urgency, checks your availability, and books the emergency callout — then sends you an SMS with the full details.Emergency job booked while you were on another callout.
Use Case
Emergency Callout
A customer calls asking about water heater repair costs and whether you're licensed and insured. Orval confirms your license number, gives your standard call-out rate, captures the water heater make and fault description, and books a diagnostic visit for the next morning.Quote inquiry handled and job booked in under 2 minutes.
Use Case
Boiler Repair Quote
A couple calls to discuss a full bathroom refit while you're elbow-deep in a U-bend. Orval takes the call, captures what they want done, their budget range, and preferred dates for a site visit — then texts you the summary. You call them back at lunch with all the details in hand.High-value lead captured without interrupting your current job.
Use Case
Bathroom Installation
A homeowner calls at 10pm about a burst pipe flooding their kitchen. You're finishing a job across town. Orval answers, captures the address and urgency, checks your availability, and books the emergency callout — then sends you an SMS with the full details.Emergency job booked while you were on another callout.
Use Case
Emergency Callout
A customer calls asking about water heater repair costs and whether you're licensed and insured. Orval confirms your license number, gives your standard call-out rate, captures the water heater make and fault description, and books a diagnostic visit for the next morning.Quote inquiry handled and job booked in under 2 minutes.
Use Case
Boiler Repair Quote
A couple calls to discuss a full bathroom refit while you're elbow-deep in a U-bend. Orval takes the call, captures what they want done, their budget range, and preferred dates for a site visit — then texts you the summary. You call them back at lunch with all the details in hand.High-value lead captured without interrupting your current job.
Use Case
Bathroom Installation
A homeowner calls at 10pm about a burst pipe flooding their kitchen. You're finishing a job across town. Orval answers, captures the address and urgency, checks your availability, and books the emergency callout — then sends you an SMS with the full details.Emergency job booked while you were on another callout.
Use Case
Emergency Callout
A customer calls asking about water heater repair costs and whether you're licensed and insured. Orval confirms your license number, gives your standard call-out rate, captures the water heater make and fault description, and books a diagnostic visit for the next morning.Quote inquiry handled and job booked in under 2 minutes.
Use Case
Boiler Repair Quote
A couple calls to discuss a full bathroom refit while you're elbow-deep in a U-bend. Orval takes the call, captures what they want done, their budget range, and preferred dates for a site visit — then texts you the summary. You call them back at lunch with all the details in hand.High-value lead captured without interrupting your current job.
Use Case
Bathroom Installation
A homeowner calls at 10pm about a burst pipe flooding their kitchen. You're finishing a job across town. Orval answers, captures the address and urgency, checks your availability, and books the emergency callout — then sends you an SMS with the full details.Emergency job booked while you were on another callout.
Use Case
Emergency Callout
A customer calls asking about water heater repair costs and whether you're licensed and insured. Orval confirms your license number, gives your standard call-out rate, captures the water heater make and fault description, and books a diagnostic visit for the next morning.Quote inquiry handled and job booked in under 2 minutes.
Use Case
Boiler Repair Quote
A couple calls to discuss a full bathroom refit while you're elbow-deep in a U-bend. Orval takes the call, captures what they want done, their budget range, and preferred dates for a site visit — then texts you the summary. You call them back at lunch with all the details in hand.High-value lead captured without interrupting your current job.
Use Case
Bathroom Installation
Plumber Software & Call Answering — FAQ
Everything you need to know about using Orval as your virtual receptionist and plumber scheduling software.
Stop Losing Jobs to Missed Calls
Get Started TodayThe call answering service for small business that pays for itself. Join plumbers across the US who never miss a callout.