The AI dental phone answering service for UK dental practices. Orval answers every call, books NHS and private appointments, handles patient queries, and manages cancellations — 24/7, so your reception team can focus on patients in the chair.
From £26.80 NHS check-ups to £3,500 Invisalign consultations — the chair needs filling either way. Four specific dental scenarios Orval handles every day for UK practices.
An NHS patient phones at 07:40 to move their check-up. Orval finds a matching Band 1 slot with their usual dentist, re-books in the practice management system, and sends an SMS confirmation. Reception walks in to a full diary.
A prospective private patient browses Instagram and rings after dinner. Orval quotes your consultation fee, explains treatment timelines, and books the initial scan appointment. The lead doesn’t drift to a competitor overnight.
A patient rings at 22:15 with severe tooth pain after a broken filling. Orval flags as dental emergency, books the first available slot the next morning, captures symptoms, and sends an SMS with pre-appointment advice. Your on-call dentist gets a heads-up.
A new NHS or private patient enquires. Orval captures name, DOB, medical history flags, insurance details, and preferred dentist. The full intake form is populated in your system before the patient arrives for their first visit.
Orval handles both NHS banding (Band 1, 2, 3) and private treatments — crowns, bridges, implants, whitening, Invisalign, root canals, hygienist appointments, and emergency callouts — across every appointment type your practice offers.
Most UK dental practices lose new patients between the enquiry and the chair. Here’s what Orval handles at every touchpoint — so private leads like Invisalign and whitening don’t slip through reception.
A prospective patient phones asking about Invisalign before reception opens. Orval answers in your practice name, explains your consultation fee, and captures their dental history, insurance (if any), and preferred times.
Appointment dropped straight into your practice management system. Patient receives SMS with directions, car parking, and pre-consultation forms. Your dentist walks in with the brief already on screen.
As soon as the booking lands in your practice management system, Orval sends the patient an SMS confirming the appointment date, time, and dentist name. They have the full details in writing before the call even ends — no voicemail callbacks, no chasing reception for confirmation.
Patient arrives, treatment goes ahead, invoice raised at reception. Orval logs the visit outcome against the patient record. If follow-up treatment is needed, Orval books it before they leave.
Drop in your numbers. See the annual revenue leaking from missed chairs — and what SMS reminders and AI re-booking would win back.
Across NHS and private, all dentists
UK dental average is 15–20%
Weighted across NHS / private / treatments
Dental data is clinical data. Orval is built for UK dental practices that need GDPR-grade handling of patient records, CQC-ready audit trails, and the confidentiality standards the BDA and GDC expect.
Every patient call is processed under UK GDPR. Data retention windows are configurable per practice. A full DPA is available for CQC-registered practices handling sensitive dental records.
All patient call data is encrypted at rest with AES-256 and transmitted over TLS 1.3. Caller IDs are SHA-256 hashed by default. No patient information is ever used to train models.
Full audit trail of every call, who accessed the record, when bookings were made, and what was said. Export-ready for regulatory review. Integrates with BDA / GDC compliance workflows.
Patient call recordings, transcripts, and bookings stored in UK data centres. Sensitive health data never leaves the jurisdiction. Subprocessor list available on request.
Row-level security means each dentist, hygienist, or reception team member only sees the patient records they’re authorised to see. Two-factor authentication required for all portal access.
Orval’s call scripts are designed to avoid unnecessary disclosure on the phone. Sensitive treatment details (mental-health, paediatric, safeguarding) escalate to a named clinician rather than being discussed with a caller.
No setup fees. No contracts. Cancel anytime. Every plan includes a UK phone number, call transcripts, and GDPR compliance. The cheapest telephone answering service that actually works.
For sole traders and small businesses
For growing businesses that need more
Most UK small businesses start here
For multi-location businesses and teams
1 Requires SMS bundle, sold separately.
See how Orval works as a dental phone answering service for UK practices — from NHS rebookings to private emergencies.
An NHS patient calls Monday at 7:30am to move their check-up to the following week because of a work trip. Your practice opens at 8:30am. Orval answers, pulls up their booking, finds the next NHS slot that matches their usual hygienist, confirms, and sends an SMS reminder. The patient is off to their meeting; your reception team starts the day without a backlog of voicemails.NHS appointment rescheduled before the practice opened.
Use Case
NHS Patient Rebooking
A private patient calls at 9pm with severe tooth pain after a broken filling. Orval answers, flags it as a dental emergency, books them into your next-day emergency slot, captures their symptoms for your dentist, and sends an SMS with pre-appointment advice. The patient sleeps easier; your dentist has the notes ready in the morning.Emergency patient booked and briefed out of hours.
Use Case
Private Emergency Appointment
A new patient enquires about private Invisalign and asks for a consultation price. Orval explains your Invisalign consultation fee, captures their details, books a consultation, and emails them your treatment guide and finance options.New Invisalign lead captured and consultation booked without staff intervention.
Use Case
New Patient Enquiry
An NHS patient calls Monday at 7:30am to move their check-up to the following week because of a work trip. Your practice opens at 8:30am. Orval answers, pulls up their booking, finds the next NHS slot that matches their usual hygienist, confirms, and sends an SMS reminder. The patient is off to their meeting; your reception team starts the day without a backlog of voicemails.NHS appointment rescheduled before the practice opened.
Use Case
NHS Patient Rebooking
A private patient calls at 9pm with severe tooth pain after a broken filling. Orval answers, flags it as a dental emergency, books them into your next-day emergency slot, captures their symptoms for your dentist, and sends an SMS with pre-appointment advice. The patient sleeps easier; your dentist has the notes ready in the morning.Emergency patient booked and briefed out of hours.
Use Case
Private Emergency Appointment
A new patient enquires about private Invisalign and asks for a consultation price. Orval explains your Invisalign consultation fee, captures their details, books a consultation, and emails them your treatment guide and finance options.New Invisalign lead captured and consultation booked without staff intervention.
Use Case
New Patient Enquiry
An NHS patient calls Monday at 7:30am to move their check-up to the following week because of a work trip. Your practice opens at 8:30am. Orval answers, pulls up their booking, finds the next NHS slot that matches their usual hygienist, confirms, and sends an SMS reminder. The patient is off to their meeting; your reception team starts the day without a backlog of voicemails.NHS appointment rescheduled before the practice opened.
Use Case
NHS Patient Rebooking
A private patient calls at 9pm with severe tooth pain after a broken filling. Orval answers, flags it as a dental emergency, books them into your next-day emergency slot, captures their symptoms for your dentist, and sends an SMS with pre-appointment advice. The patient sleeps easier; your dentist has the notes ready in the morning.Emergency patient booked and briefed out of hours.
Use Case
Private Emergency Appointment
A new patient enquires about private Invisalign and asks for a consultation price. Orval explains your Invisalign consultation fee, captures their details, books a consultation, and emails them your treatment guide and finance options.New Invisalign lead captured and consultation booked without staff intervention.
Use Case
New Patient Enquiry
An NHS patient calls Monday at 7:30am to move their check-up to the following week because of a work trip. Your practice opens at 8:30am. Orval answers, pulls up their booking, finds the next NHS slot that matches their usual hygienist, confirms, and sends an SMS reminder. The patient is off to their meeting; your reception team starts the day without a backlog of voicemails.NHS appointment rescheduled before the practice opened.
Use Case
NHS Patient Rebooking
A private patient calls at 9pm with severe tooth pain after a broken filling. Orval answers, flags it as a dental emergency, books them into your next-day emergency slot, captures their symptoms for your dentist, and sends an SMS with pre-appointment advice. The patient sleeps easier; your dentist has the notes ready in the morning.Emergency patient booked and briefed out of hours.
Use Case
Private Emergency Appointment
A new patient enquires about private Invisalign and asks for a consultation price. Orval explains your Invisalign consultation fee, captures their details, books a consultation, and emails them your treatment guide and finance options.New Invisalign lead captured and consultation booked without staff intervention.
Use Case
New Patient Enquiry
Everything you need to know about using Orval as your AI dental receptionist for NHS and private practices.
