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Estate Agent & Real Estate Answering Service UK
Estate Agent & Real Estate Answering Service — AI Receptionist for Letting Agents
The AI estate agent answering service for UK estate agents, letting agents, and property managers — the real estate answering service that never sends a buyer to voicemail. Orval answers every call, captures buyer and tenant enquiries, books viewings, and handles out-of-hours interest 24/7, so you never lose a hot lead because the office was already closed.
A day at the desk. Only Orval never leaves it.
Real scenarios Orval handles for UK small businesses — before reception opens, during the Saturday rush, and long after everyone else has gone home.
Why this matters
78%
of UK callers hang up on voicemail and never call back.
06:0014:0020:0022:00
After-hours calls Orval captures that competitors miss
Plumber
11:24
Emergency callout booked while mid-job
“Burst pipe — how fast can someone get here?”
Emergency booked
Estate Agent
21:08
Viewing booked while the office is closed
“Is the Elm Road property still available?”
Evening viewing
Solicitors
19:42
Priority PI intake routed to the right partner
“I need a personal injury solicitor.”
Priority intake
The cost of a missed client enquiry. Your numbers, in pounds.
Drop in your firm’s numbers. See the annual fee income walking past reception when the phone rings out-of-hours — and what AI-handled intake would recover.
Your firm
Calls that hit voicemail — evenings, lunch, weekends
Typical legal-firm range: 20–40%
%
Across PI, conveyancing, family, employment, wills
£
Assumes a 50-week working year and a 70% recovery of previously-missed enquiries — a floor estimate for small UK legal practices using AI call answering and automated intake.
Revenue walking past
Fee income lost
£1,512,0001,512,000 per year
from 210 clients that would have instructed you if the phone was answered
Orval could recover
+£1,058,4001,058,400 per year
with 24/7 AI intake, conflict checks, and partner routing
Simple, Transparent Pricing
No setup fees. No contracts. Cancel anytime. Every plan includes a UK phone number, call transcripts, and GDPR compliance. The cheapest telephone answering service that actually works.
Starter
£19.99/month
For sole traders and small businesses
AI voice agents
1Included minutes
60 / month- AI call answering, booking & lead capture
- Outlook integration
- SMS appointment confirmations¹
- Custom greeting & business hours
- Ready made business templates
- Accept payments over the phone
Most popular
Professional
Our pick£34.99/month
For growing businesses that need more
AI voice agents
2Included minutes
180 / month- AI call answering, booking & lead capture
- Outlook integration
- SMS appointment confirmations¹
- Custom greeting & business hours
- Ready made business templates
- Accept payments over the phone
Most UK small businesses start here
Business
£69.99/month
For multi-location businesses and teams
AI voice agents
3Included minutes
500 / month- AI call answering, booking & lead capture
- Outlook integration
- SMS appointment confirmations¹
- Custom greeting & business hours
- Ready made business templates
- Accept payments over the phone
1 Requires SMS bundle, sold separately.
No setup feesCancel anytimeGDPR compliantUK data residency
Estate Agent & Real Estate Answering Service in Action
See how Orval works as an estate agent answering service for UK estate, letting, and property management agencies — from out-of-hours buyer enquiries to last-minute viewing changes.
A buyer scrolls Rightmove on Sunday evening and rings the office about a four-bed listing. Orval answers, confirms the property is still available, captures their position (cash buyer, chain-free, mortgage offer in hand), and books a viewing for Tuesday at 5:30pm. The qualified lead is in your CRM before Monday opens.Sunday-evening enquiry converted to a booked viewing — without an agent on call.
Use Case
Out-of-Hours Buyer Enquiry
A tenant rings at 11pm about a leaking radiator. Orval triages — captures the address, severity, and tenancy reference, distinguishes an emergency (no heating in winter) from a next-working-day repair, and SMS-dispatches your on-call contractor with full context. No disturbance to the property manager unless escalation is needed.Out-of-hours maintenance triaged and dispatched without waking the property manager.
Use Case
Tenant Maintenance Call
A homeowner thinking of selling rings during a busy Saturday. Orval answers in your agency name, asks about the property (postcode, type, bedrooms, ideal timeline), and books a free market-appraisal valuation with your senior negotiator for the following week — fee structure explained, no instructions yet.New vendor valuation booked while every desk in the office was on a call.
Use Case
New Vendor Valuation
A buyer scrolls Rightmove on Sunday evening and rings the office about a four-bed listing. Orval answers, confirms the property is still available, captures their position (cash buyer, chain-free, mortgage offer in hand), and books a viewing for Tuesday at 5:30pm. The qualified lead is in your CRM before Monday opens.Sunday-evening enquiry converted to a booked viewing — without an agent on call.
Use Case
Out-of-Hours Buyer Enquiry
A tenant rings at 11pm about a leaking radiator. Orval triages — captures the address, severity, and tenancy reference, distinguishes an emergency (no heating in winter) from a next-working-day repair, and SMS-dispatches your on-call contractor with full context. No disturbance to the property manager unless escalation is needed.Out-of-hours maintenance triaged and dispatched without waking the property manager.
Use Case
Tenant Maintenance Call
A homeowner thinking of selling rings during a busy Saturday. Orval answers in your agency name, asks about the property (postcode, type, bedrooms, ideal timeline), and books a free market-appraisal valuation with your senior negotiator for the following week — fee structure explained, no instructions yet.New vendor valuation booked while every desk in the office was on a call.
Use Case
New Vendor Valuation
A buyer scrolls Rightmove on Sunday evening and rings the office about a four-bed listing. Orval answers, confirms the property is still available, captures their position (cash buyer, chain-free, mortgage offer in hand), and books a viewing for Tuesday at 5:30pm. The qualified lead is in your CRM before Monday opens.Sunday-evening enquiry converted to a booked viewing — without an agent on call.
Use Case
Out-of-Hours Buyer Enquiry
A tenant rings at 11pm about a leaking radiator. Orval triages — captures the address, severity, and tenancy reference, distinguishes an emergency (no heating in winter) from a next-working-day repair, and SMS-dispatches your on-call contractor with full context. No disturbance to the property manager unless escalation is needed.Out-of-hours maintenance triaged and dispatched without waking the property manager.
Use Case
Tenant Maintenance Call
A homeowner thinking of selling rings during a busy Saturday. Orval answers in your agency name, asks about the property (postcode, type, bedrooms, ideal timeline), and books a free market-appraisal valuation with your senior negotiator for the following week — fee structure explained, no instructions yet.New vendor valuation booked while every desk in the office was on a call.
Use Case
New Vendor Valuation
A buyer scrolls Rightmove on Sunday evening and rings the office about a four-bed listing. Orval answers, confirms the property is still available, captures their position (cash buyer, chain-free, mortgage offer in hand), and books a viewing for Tuesday at 5:30pm. The qualified lead is in your CRM before Monday opens.Sunday-evening enquiry converted to a booked viewing — without an agent on call.
Use Case
Out-of-Hours Buyer Enquiry
A tenant rings at 11pm about a leaking radiator. Orval triages — captures the address, severity, and tenancy reference, distinguishes an emergency (no heating in winter) from a next-working-day repair, and SMS-dispatches your on-call contractor with full context. No disturbance to the property manager unless escalation is needed.Out-of-hours maintenance triaged and dispatched without waking the property manager.
Use Case
Tenant Maintenance Call
A homeowner thinking of selling rings during a busy Saturday. Orval answers in your agency name, asks about the property (postcode, type, bedrooms, ideal timeline), and books a free market-appraisal valuation with your senior negotiator for the following week — fee structure explained, no instructions yet.New vendor valuation booked while every desk in the office was on a call.
Use Case
New Vendor Valuation
Estate Agent Answering Service — FAQ
Everything you need to know about using Orval as your AI estate agent answering service and virtual receptionist for letting and property management.
Stop Losing Hot Leads to Voicemail
Get Started TodayThe AI estate agent answering service UK agencies trust. 24/7 viewing booking and tenant enquiry capture — even at 9pm on a Sunday.