The AI legal answering service for UK solicitors and law firms. Orval answers every call, captures case details, schedules consultations, and handles client intake — 24/7, GDPR-compliant, with the discretion legal practice demands.
Orval captures the right fields for the practice area the caller mentions. No generic scripts — proper case intake for personal injury, conveyancing, family, employment, criminal, wills and probate matters.
“Had a rear-end yesterday afternoon, been referred by my GP. Their insurer is chasing me for a statement.”
Orval’s intake scripts are configured around your firm’s practice mix. If you focus on commercial litigation, immigration, tax, or a niche area, we’ll build the right intake template — no off-the-shelf answering service could do this.
A CAB referral on a Thursday evening — the kind that used to go to voicemail and never come back. Here’s what Orval does from the moment the phone rings to the moment your duty partner gets the case file.
A CAB caseworker phones on behalf of a client needing urgent family law advice. Orval picks up in your firm’s name, captures the nature of the matter, safeguarding flags, and urgency — without hitting voicemail or a rotating on-call solicitor.
“I’m calling on behalf of a client — she needs urgent family law advice before tomorrow morning.”
While the call is still running, Orval is writing the intake to your case management system — matter type, urgency, other party (if disclosable), safeguarding flags, and the relevant practice area.
Orval sends your family-law partner an SMS with a one-line summary, the matter file link, and the scheduled consultation. No missed voicemails, no CAB caseworker calling round other firms.
Drop in your firm’s numbers. See the annual fee income walking past reception when the phone rings out-of-hours — and what AI-handled intake would recover.
Calls that hit voicemail — evenings, lunch, weekends
Typical legal-firm range: 20–40%
Across PI, conveyancing, family, employment, wills
No setup fees. No contracts. Cancel anytime. Every plan includes a UK phone number, call transcripts, and GDPR compliance. The cheapest telephone answering service that actually works.
For sole traders and small businesses
For growing businesses that need more
Most UK small businesses start here
For multi-location businesses and teams
1 Requires SMS bundle, sold separately.
See how Orval works as a legal answering service for UK solicitors and law firms — from client intake to after-hours case enquiries.
A prospective client searches for a personal injury solicitor at 9:30pm and calls your firm. Your office has been closed for hours. Orval answers, captures the injury details, the date of incident, the other party's insurer, and books a consultation for the next morning — all with a confidentiality reminder. Your solicitor opens the file over breakfast.New personal injury case captured at 9:30pm with full intake details.
Use Case
New Client Intake
A couple calls asking about fixed-fee conveyancing for their first house purchase. Orval quotes your standard fee, explains the process, captures the address and chain length, and books them in with your residential partner for a Tuesday call-back.Conveyancing quote delivered and consultation booked without a solicitor on the phone.
Use Case
Conveyancing Enquiry
A CAB caseworker phones on behalf of a client needing urgent family law advice. Orval confirms your firm's family practice specialisms, flags the urgency, and creates a priority referral ticket — routed to your family partner via SMS with contact details and the brief.Urgent family law referral prioritised and routed to the right solicitor in minutes.
Use Case
Family Law Referral
A prospective client searches for a personal injury solicitor at 9:30pm and calls your firm. Your office has been closed for hours. Orval answers, captures the injury details, the date of incident, the other party's insurer, and books a consultation for the next morning — all with a confidentiality reminder. Your solicitor opens the file over breakfast.New personal injury case captured at 9:30pm with full intake details.
Use Case
New Client Intake
A couple calls asking about fixed-fee conveyancing for their first house purchase. Orval quotes your standard fee, explains the process, captures the address and chain length, and books them in with your residential partner for a Tuesday call-back.Conveyancing quote delivered and consultation booked without a solicitor on the phone.
Use Case
Conveyancing Enquiry
A CAB caseworker phones on behalf of a client needing urgent family law advice. Orval confirms your firm's family practice specialisms, flags the urgency, and creates a priority referral ticket — routed to your family partner via SMS with contact details and the brief.Urgent family law referral prioritised and routed to the right solicitor in minutes.
Use Case
Family Law Referral
A prospective client searches for a personal injury solicitor at 9:30pm and calls your firm. Your office has been closed for hours. Orval answers, captures the injury details, the date of incident, the other party's insurer, and books a consultation for the next morning — all with a confidentiality reminder. Your solicitor opens the file over breakfast.New personal injury case captured at 9:30pm with full intake details.
Use Case
New Client Intake
A couple calls asking about fixed-fee conveyancing for their first house purchase. Orval quotes your standard fee, explains the process, captures the address and chain length, and books them in with your residential partner for a Tuesday call-back.Conveyancing quote delivered and consultation booked without a solicitor on the phone.
Use Case
Conveyancing Enquiry
A CAB caseworker phones on behalf of a client needing urgent family law advice. Orval confirms your firm's family practice specialisms, flags the urgency, and creates a priority referral ticket — routed to your family partner via SMS with contact details and the brief.Urgent family law referral prioritised and routed to the right solicitor in minutes.
Use Case
Family Law Referral
A prospective client searches for a personal injury solicitor at 9:30pm and calls your firm. Your office has been closed for hours. Orval answers, captures the injury details, the date of incident, the other party's insurer, and books a consultation for the next morning — all with a confidentiality reminder. Your solicitor opens the file over breakfast.New personal injury case captured at 9:30pm with full intake details.
Use Case
New Client Intake
A couple calls asking about fixed-fee conveyancing for their first house purchase. Orval quotes your standard fee, explains the process, captures the address and chain length, and books them in with your residential partner for a Tuesday call-back.Conveyancing quote delivered and consultation booked without a solicitor on the phone.
Use Case
Conveyancing Enquiry
A CAB caseworker phones on behalf of a client needing urgent family law advice. Orval confirms your firm's family practice specialisms, flags the urgency, and creates a priority referral ticket — routed to your family partner via SMS with contact details and the brief.Urgent family law referral prioritised and routed to the right solicitor in minutes.
Use Case
Family Law Referral
Everything you need to know about using Orval as your AI legal answering service and virtual receptionist for solicitors.
